Technical Session - 3

Title:           Developing and applying a tool set of organizational diagnostics for Vietnamese SMEs
Authors:      Nguyen Thuy Quynh Loan, Banh Thi Uyen Uyen, Nguyen Bac Nguyen, Nguyen Vuong Chi
Abstract:    The objectives of thestudy are to develop and apply a toolkit of the organizational diagnostics (OD) for the small and medium business enterprises (SMEs) in Vietnam. Three SMEs in the manufacturing industries such as mechanical, dyeing, and rubber are chosen for applying the toolkit. The result presents the strengths and weaknesses of the management systems of those SMEs. This is a base for the SMEs in implementing business process re-engineering (BPR) in the next stages. The study then draws the learned lessons in applying this toolkit for the SMEs in Vietnam.

Keywords:  Organizational Diagnostics, toolkit, SMEs, Management System.
Pages:        167-171

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